Professional IT Support You Can Afford
And You Can Always Rely On
We remove the tech-headache & stress for small businesses, entrepreneurs, homes & families. We believe everyone should be safe & secure online, regardless of budget. We Provide Tech Support in Ludington, MI and surrounding areas.
24/7 System/Device/Network Monitoring
Firewall/Router/WiFi Configuration & Monitoring
Cyber Security & Enterprise Grade Antivirus
Proactive Fixes & Training To Prevent Issues
No Surprise Costs Or Confusing Fine Print
2,000+
Devices Secured
100+
Satisfied Clients
20
Years Of Experience
A Frustration-Free Way To Be Safe Online, Simply & Affordably
Get problems fixed FAST.
Anything from printer meltdowns and glitchy servers, to ransomware attempts and panic caused by clicking the wrong link.
Our average response time for managed customers is 2 minutes, and you’re not bounced between departments or ghosted mid-issue.
Receive enterprise-grade protection, scaled to you.
Multi-layered protection, real-time monitoring, backup & recovery, phishing defense, endpoint security, training, and more.
We put an “Iron Dome” around your business or home from day one.
Have your data backed up and tested regularly.
We configure automatic backups, and manually test backed-up data to make sure you're safe when disaster strikes.
No matter what happens, we make it our priority for you to be up and running the very same day.
Have all your questions answered, always.
You will never be made to feel “dumb” for asking, no matter what questions you ask. Better safe than sorry!
You get peace of mind, clarity, and confidence in the technology that you use every day.
Receive support to plan
for the future.
Whether adding staff or devices to your business, or adding a new computer or router to your home:
We help you with planning, budgeting, and implementing tech that scales as you need it.
Know what’s happening
at all times.
You shouldn’t have to chase down status updates or wonder what’s happening behind the scenes.
We show you what’s been done, what’s in progress, and what’s coming next, so you always know where things stand.
Who Is TechSoPro?
TechSoPro is a no-nonsense IT company based in Ludington, Michigan, built for small businesses, entrepreneurs, homes & families. We believe everyone deserves obtainable solutions to stay safe online. TechSoPro was started by Mickey, who has nearly 20 years of experience providing tech support and network/data security for small businesses and individuals with very low budgets. This is how he honed his skills in providing the best bang-for-buck, enterprise grade security that is surprisingly affordable for everyone.
We have extensive experience making devices & networks extremely secure with very low budgets.
We make sure you don't lose important documents, photos, or have your bank account compromised.
We don’t believe in one-size-fits-all support. We take the time to assess what is best for you.
We believe that everyone should be protected online, to make the entire internet safer for all.
If you’ve ever felt overwhelmed by tech issues and thought you can't afford professional tech support… That’s exactly why TechSoPro exists.
Mickey Shimel
Owner & Tech Specialist
Services For
Small Business
We offer end-to-end tech support built around what actually matters, without the confusing technical jargon. You get the right mix of strategy, support, and security to keep your devices and network running smoothly.
Compliance & Risk
Management
Whether you handle financial, legal, or sensitive client data, we help you meet compliance requirements and reduce risk with the right policies, reporting, and protections in place.
OnSite Tech Support &
Training
We will come to your business and help you with any technical issue or challenge you might have. We can also train your team on how to make the best out of your tech.
Strategic Goal-Oriented
IT Planning
You get tech that’s aligned with your business goals, whether that's scaling up, opening new locations, or migrating systems without disruption.
Onboarding &
Offboarding Support
We make it easy to bring new staff on, or remove ex-employees from your systems with secure access, proper permissions, and clear documentation every step of the way.
IT Documentation
& Asset Management
We track and document your entire IT environment – devices, licenses, passwords, warranties – so nothing slips through the cracks, and everything stays organized.
Cloud Solutions for
All Business Types
You'll be able to work from anywhere with secure, flexible cloud infrastructure that supports your team and your data — whether you’re remote, hybrid, or in-office.
Tool Management
& Configuration
We configure and manage tools like Microsoft 365 (and many others) with secure access, smooth syncing, and reliable support across all your devices.
Patch Management
& Software Updates
We monitor, test, and roll out updates on schedule to keep your systems secure and running smoothly, without interrupting your work.
Hardware, Software
& Licensing
We manage all the details, from procurement and setup to renewals and upgrades, so your team always has the right tools for the job.
Vendor Communication
& Management
We act as your main point of contact for third-party vendors – internet, phone, software providers – so you don’t waste time chasing different support desks.
Disaster Recovery
Planning
Beyond backups, we create full recovery strategies to ensure your business can keep operating, even if something serious goes wrong.
Services For
Your Home
We can help you after disaster strikes - such as device failure or virus removal. However, where we really shine is in our affordable, proactive & preventive measures to prevent bad things before they happen.
Remote Support
Many problems can be resolved remotely, without the need for a technician to come to your home. This makes it possible to solve issues very quickly.
OnSite Support
For issues that cannot be resolved remotely, a technician can be dispatched to your home to provide in-person assistance.
Remote Monitoring
& Management
We continuously monitor the health of your network & all connected devices to detect and resolve issues before they cause downtime. This includes monitoring for performance issues, software conflicts, and other potential problems.
Network Security
We secure your router & Wi-Fi to prevent intrusion & protect all devices on your network. We ensure a strong and reliable Wi-Fi signal throughout your house, addressing dead spots and managing bandwidth to support streaming, gaming, and remote work.
Cybersecurity
& Anti-Virus
We deploy and manage enterprise-grade security software on all your devices to protect against viruses, ransomware, spyware, and other malicious software.
Identity & Password
Management
We provide tools and guidance for creating and managing strong, unique passwords for all online accounts, reducing the risk of a data breach.
Web & Content Filtering
We implement web protection services to block access to malicious websites and filter out inappropriate content, which is especially important for protecting children online.
Updates & Patch
Management
We monitor, test, and roll out updates on schedule to keep your systems secure and running smoothly, without interrupting your work.
Routine Tune-ups
We perform regular maintenance on devices to optimize their performance, such as cleaning up temporary files, checking for disk errors, and managing startup programs.
Managed Backup
& Disaster Recovery
We automate and monitor data backups for all family members' devices to a secure cloud or external storage location. This ensures that personal files, photos, and important documents can be recovered in the event of a device failure, theft, or ransomware attack.
General Troubleshooting
We solve a wide range of common household tech problems, such as a slow computer, a printer that won't print, or issues with smart home devices.
What Our Clients
Say About Us
"Mickey is an invaluable resource for all things tech-related!"
"Technology problems can bring a small business to a standstill. Mickey has always been there when we needed him most, responding quickly and effectively to minimize downtime and keep our operations running smoothly. His ability to explain technical matters in clear, straightforward terms has also made it easy for us to make informed decisions about our systems and future technology investments."
- Patrick McCarthy
"Mickey's responsiveness is unmatched!"
"Hiring Mickey as my IT Support and Network Security Specialist was an absolute game-changer for my business. He set up my POS system, security system, and handled all of my computer maintenance and security, ensuring everything was configured to run seamlessly from day one. I highly recommend Mickey to anyone looking for a reliable, skilled, and trustworthy IT networking professional."
- Lynda Matson
"We are fortunate to have Mickey as our Tech Support!"
"Mickey is an absolute asset to our business and it being operational. He is very responsive, has great attention to detail and keeps our equipment running. He has recently prepped us for Windows 10 expiration, which would have affected crucial tinting equipment had we not taken steps to be ready to go with Windows 11. We are fortunate to have Mickey as our tech support. Highly recommended!"
- Matt Ewing
average tech support
“We’ll get back to you.”
Jargon, confusion, blame
Endless back-and-forth
Surprise fees and fine print
Disappearing after onboarding
Treated like a number
Rotating techs
Vague reports
“Fix it when it breaks” approach
No documentation or visibility
Missed handoffs & dropped tickets
Stress around growth and scaling
working with Techsopro
Fast and direct support
Clear answers and ownership
Issues resolved, properly explained
Transparent and predictable pricing
Consistent service throughout
Treated like a partner who matters
Personally assigned technician
Easy-to-read specific reports
Proactive support to prevents issues
Everything tracked and logged
Tight processes & full accountability
Step-by-step planning for growth
We Have Experience
With The Brands
You Know
We have experience supporting the brands that you recognize and use daily. This allows us to provide solutions that are tailored to your specific situation.
You can benefit from our knowledge and experience by allowing us to configure all of the things that you don't understand. This will free up your time to focus on running your business and living your life - instead of spending hours dealing with the frustrations that can be caused by technology.
Who We Serve
We work with small business owners and families who use technology everyday, and understand the importance of staying safe online.
WE LOVE WORKING WITH PEOPLE WHO:
PLACE IMPORTANCE ON THEIR DATA SECURITY
WANT THEIR DEVICES TO PERFORM OPTIMALLY
NEED A TECHNOLOGY PARTNER THEY CAN TRUST
We'll Make Technology
One Less Thing to Worry About
If you've made it this far, you must (at least) be curious about what it might be like to work with us.
We’ve helped many small businesses & families improve their performance, security, and overall confidence in tech… and we’d be glad to help you do the same.
With that in mind, we’re offering a Free Cybersecurity Health Checkup. We’ll look at your current setup, highlight any risks or inefficiencies, and answer your questions honestly.
You will receive an easy-to-read report with any recommendations we might have.
You can choose to implement these yourself, send them to your current IT people, or talk to us about how we could help better secure your business or home network.
Don’t worry, there won’t be any pitch at the end of the call. We just want to help.
You’re also free to ask anything, and we’ll give you real, transparent answers.
Contact Us Below
Email Us
[email protected]
Call Us
231-690-4170
Schedule a Visit
111 S Jebavy Dr STE 2
Ludington, MI 49431
FAQS
Frequently Asked Questions
What if we’re too small to need managed IT?
If you use email, store data, do online banking, or rely on software to do your job, then you need IT that works, and an IT Service Provider that works WITH you. Small businesses & homes are more vulnerable to issues because they have fewer internal resources to handle them. We scale our support to fit your size, and help you stay protected.
Isn’t managed IT just for big companies?
Not anymore. Modern IT Service Providers like us are built specifically for small and mid-sized businesses that don’t have an in-house IT department. You get expert support and enterprise-grade tools, without the overhead or complexity.
What if we already have someone “handling" our IT?
Many businesses have a tech-savvy employee or external contact they rely on. We can work alongside them or fully take over, depending on what’s best for your business. Either way, you’ll get more structure, faster response times, and deeper expertise.
How is this different from just calling a technician when something breaks?
That’s break-fix support, and it usually ends up being more reactive, expensive, and stressful. By then, costly downtime, permanent data loss, and reputation damage has probably already happened. We prevent problems before they happen, keep your systems secure and up to date, and provide consistent, ongoing support that grows with you.
What if our needs change in a few months?
That’s exactly why our support is flexible. We’ll adjust as your business evolves — scaling up, scaling down, or shifting priorities — without locking you into a long-term, one-size-fits-all contract.
What if our technology is currently working "Ok" and it seems like we don't need help?
That’s great news, and we’ll help keep it that way. Our goal isn’t just to fix things once they break; We prevent issues before they start. We prevent costly downtime, permanent data loss, and reputation damage. We also help improve the security and performance of your devices and network behind the scenes, so your systems stay reliable without downtime.
Won’t this just add more complexity to our business?
No. This will remove complexity. You’ll have one team to call, one clear process, and full visibility over what’s happening with your systems. No more vendor juggling, DIY troubleshooting, or unclear responsibilities.
We’re not very “techy.” Will this be hard to manage?
Not at all. We handle the technical side, so you don’t have to. We explain everything in plain language, make recommendations that make sense for your business, and keep you updated without overwhelming you with jargon.
Do we need to sign up for everything at once?
No. We can start with what you need most, whether that’s support, security, backups, or a full IT audit, and grow from there. You stay in control of the pace and priorities.
What if we have remote or hybrid staff?
No problem. We support fully remote, hybrid, and multi-location teams with secure access, cloud collaboration tools, and ongoing helpdesk support, no matter where your people are working from.
Here Because You're Thinking Of Switching From Another IT Provider?
Most businesses don’t switch IT Service Providers because of one catastrophic failure. They switch because of a slow, grinding breakdown of trust and reliability, or overpricing.
At first, it’s tolerable… a few unanswered calls, a support ticket that drags on, a confusing invoice with extra charges you didn’t expect.
You justify it: “They’re probably just busy.”
You tell yourself it’s manageable. Not ideal, but fine for now. Until it isn’t.
Suddenly, your team is doing workaround after workaround… because the IT Service Provider team is too slow or dismissive.
You’re paying for “unlimited” support but feel like every request comes with a hidden fee.
You’re told your systems are safe… until a scare proves otherwise.
And when something goes wrong? It’s never their fault. It’s the vendor. Your ISP. Your staff.
This is what “good-enough” IT Support looks like in the real world:
You waste hours chasing responses, or worse, you get ghosted entirely. (Yes, some business owners said their IT Service Provider literally disappeared.)
You’re nickel-and-dimed for every small change, and the invoices don’t make sense. One business owner realized they were still being billed for devices they no longer owned.
You’re sold a dream of proactive care, but only hear from your provider when something breaks. There’s no long-term plan, just reactions and excuses.
You’re talked down to when you ask questions, made to feel dumb for not knowing the jargon. Instead of educating you, they intimidate or deflect.
You’re told you’re protected, but when a breach or disaster hits, they’re nowhere to be found.
You’re treated like an account number, not a business partner. Their solutions are cookie-cutter. Their interest in your company? Minimal.
Worst of all, you start lowering your expectations.
Your team stops reporting issues because they know nothing will change.
You accept slow fixes, vague updates, and rotating techs who don’t know your setup because you assume that’s just “how IT is.”
If that’s where you are right now, and you want to see what reliable IT Support looks like…
We Can Help You
Make The Switch
(Without Headaches)
We’ve guided many businesses through this exact transition.
Messy setups, uncooperative providers, missing documentation — we’ve seen it all, and we know how to clean it up without causing you headaches.
We start with a full technology audit so you know what’s working, what’s at risk, and what needs attention.
Once that’s done, we handle the handover from your current provider.
That includes securing credentials, collecting documentation, and managing the awkward conversations you don’t want to have.
We then create a step-by-step transition plan, mapped around your business hours, staff needs, and ongoing projects. If something needs to change, we’ll explain why, and how we’ll do it without downtime.
Your team gets onboarded clearly and respectfully.
We walk them through what’s new, answer every question, and make sure no one feels lost, rushed, or “too dumb to ask.”
You get updates at every stage. You always know what’s happening, what’s next, and who’s handling it.
And once the switch is done? We don’t disappear. We check in, tighten the gaps, and make sure everything is running smoothly.
If that sounds like something you want to explore, schedule a call with TechSoPro.
Email Us:
Call Us:
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